Delivery Information

Delivery estimates quoted are from point of dispatch, are not guaranteed and are in working days (i.e. excluding bank holidays and weekends).

We aim to dispatch orders placed by 2pm on the same working day but cannot guarantee this.

Orders placed after those times will usually be dispatched the following working day.

If your parcel is delayed in transit we will chase the carrier as best we can but unfortunately any such delays are out of our hands and delivery costs will not be refunded.

We deliver worldwide, excluding customs restrictions, please add products to your basket to obtain a delivery quote.

A summary of popular services can be seen below. Add products to your shopping basket for full options


Location Weight Carrier Price Delivery Estimate From Point of Dispatch


Great Britain & Northern Ireland 


0-750g Royal Mail Large Letter £3 2-3 working days
0.75-2Kg Yodel Packet £3 5-10 working days
2-20Kg UKMail / Yodel £4 5-10 working days
20-21Kg UKMail / Yodel FREE 5-10 working days

UK Mainland

21-30Kg UKMail / DPD FREE Next working day
30-50Kg UKMail / DPD £5 Next working day
50-60Kg UKMail / DPD FREE Next working day
700Kg Palletised FREE 2-3 working days

AB17-20,AB26-29,AB31-38,AB40-56, BT (Northern Ireland),


21-30Kg Yodel FREE 5-10 working days

Republic of Ireland (for next-day delivery options throughout Ireland

see All4PetsOnline.com)

0-500g Airmail £5 5-10 working days
0.5-30Kg Yodel £10 5-10 working days
30-32Kg DHL FREE 2 working days
60-64Kg DHL FREE 2 working days

Channel Islands

0-20Kg Yodel £4 5-10 working days
20-21Kg Yodel FREE 5-10 working days
21-30Kg Yodel FREE 5-10 working days


0-20Kg DPD Road £11 2-3 working days
20-21Kg DPD Road £6.50 2-3 working days
21-30Kg DPD Road £5.50 2-3 working days

Austria, Czech Rep, Denmark, Italy, Slovakia, Spain

0-20Kg DPD Road £14 3-4 working days
20-21Kg DPD Road £8.50 3-4 working days
21-30Kg DPD Road £7.50 3-4 working days

Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

0-20Kg DPD Road £19 4-6 working days
20-21Kg DPD Road £14.50 4-6 working days
21-30Kg DPD Road £13.50 4-6 working days

Local Collection

Collection is available from our Lowestoft or Chorley* warehouses. Please contact us beforehand to avoid disappointment. 

*100Kg+ of dry food + fish&potato treats only

Preventing Returns

We strongly encourage you to ask us questions about any product if you are unsure if it is suitable before you buy. We can advise you on specific issues, such as the best way to measure your pet or the uses and limitations of a product.  When you receive delivery please check your parcel for any damage before signing for it and sign it as "UNCHECKED" even so.

Returning an Item

If you are not happy with the goods you receive you can, of course, return them to us.  Please read the below returns procedures thoroughly.

In order to process any return we must first receive this request via e-mail - please specify your order number and the reason for the return and await confirmation from us before sending it back.

If you are returning because you have changed your mind you may return your order up to 14 days from the date of delivery as long as the goods are in a re-saleable as-new condition and preferably with all of their original packaging remaining intact.

In the interests of hygiene we request that dog or pet hair be removed from fabric items such as harnesses before returning.

Perishable products such as food/treats/supplements may only be returned for a full refund if completely unopened.

Please remember that customers have the statutory duty to take reasonable care of goods whilst in their possession and in return transit to us.

The customer is responsible for any return costs, unless the item in question is faulty or mis-described.

Under circumstances where the goods are faulty or mis-described we will meet all reasonable delivery costs for product returns.

Once a return has been accepted in accordance with the above conditions, a refund will be processed within 30 days (usually sooner).

This returns policy does not affect your statutory rights.

Our returns policy is in accordance with the Distance Selling Regulations.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it! All Akela food is covered under our Taste Guarantee for 30 days from date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms:

  1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist)
  2. You need to send the food back to us in its original packaging at your expense
  3. We will check the food, weigh it and offer you the choice of either:
    • An alternative flavour/size to the equivalent residual weight minus sufficient stock to cover the delivery cost
    • A refund for the residual weight minus a £10 fee for opened foods

Best Selling Products

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